Please contact us at cme@prismahealth.org if you have further questions

See below frequently asked questions on how to use and navigate our Learning Portal.

1. How to Register
2. How to Log In
3. Resetting Lost Password
4. Editing Account Details
5. Editing Profile
6. Editing Mobile Number
7. Adding External Credit
8. View and Print Transcript
9. View Your Enrolled Activities

1. How to Register

1. Navigate to the home page.
2. Click on the "Register" link in the upper-right corner of the screen.
3. Enter the required information into the form.
4. Click the "Create new account" button.

2. How to Log In

1. Navigate to the home page.
2. Click on the "Log in" link in the upper-right corner of the screen.
3. Enter a username and password into the text fields.
4. Click the "Log in" button.

3. Resetting Lost Password

1. Click the "Log in" link in the upper-right corner of the screen.
2. Click on the "REQUEST NEW PASSWORD" tab.
3. Enter the learner's username or e-mail address.
4. Click the "E-mail new password" button.
5. Click the link in the email sent to the learner.
6. Enter a new password in the form that appears.
7. Click the "Submit" button.

4. Editing Account Details

After a learner has logged in, they can edit their account details.

1. Navigate to the home page.
2. Log in to the site.
3. Click on the "My Account" link.
4. Click on the "Edit" tab" at the top of the page.
5. Make any changes you desire.
6. Click the "Save" button

5. Editing Profile

After a learner has logged in, they can edit their profile to update personal information.

1. Log in to the site.
2. Click on the "My account" link at the top right corner of the page.
3. Click on the "Edit" tab. Click on the "Profile" subtab.
4. Edit the desired information.
5. Click "Save."

6. Editing Mobile Number

Once the learner has logged in, they are able to update their mobile number.

1. Navigate to the home page.
2. Log in to the site.
3. Click on the "My Account" link at the top right corner of the page.
4. Click on the "Edit" tab" at the top of the page.
5. Click on the "Mobile" subtab.
6. Edit the mobile phone number (if desired).
7. Select a country.
8. Click "Confirm Number."

7. Adding External Credit

External credit is credit that a learner was awarded outside of the organization. External credit can be tracked in the learner's profile.

1. Log in to the site.
2. Navigate and click on "My Account".
3. Click "My Activities" tab.
4. Click "External Credits."
5. Click "Add Credits”.
6. Type in the Course name, Date Completed, and Credit hours. A certificate may be uploaded.
7. Click "Save."
8. External credit entered appears on the page. The data may be filtered by date, or downloaded as a PDF.

8. View and Print Transcript

1. Log in to the site.
2. Navigate and click on “My Account”.
3. Click on the "View Transcript" button.
4. All of the learner's completed activities will display, along with any credit earned and a link to download a certificate, if a certificate is available.

9. View Your Enrolled Activities

If a learner is enrolled into an activity, but has not completed it, the activity is considered to be pending.

1. Log in to the site.
2. Navigate and click on “My Account”.
3. Click on the "View Transcript" button.
4. Click on the "Enrolled Activities" button.
5. The page lists all the enrolled activities of the learner.