Disclosure Summary

Series Objectives:

1. Identify the difference between Patient Satisfaction and Patient Experience
2. Develop awareness/appreciation of patient feedback
3. Align on ideal patient experience
4. Identify gap between ideal and reality
5. Offer tool(s) to make a personal impact on patient experience

Series Target Audience:
All disciplines within the ED (physicians, nurses, EMTs, etc.)

Series Contacts:
Planning Committee Chair: Christy Keyes, MD, christy.keyes@prismahealth.org

Coordinator: Christian Graver, christian.graver@prismahealth.org